How to: Rezku POS Order Management
POS Cheat Sheets (July 2023)
This document includes graphical "cheat sheets" for servers to help understand common operations in the Rezku POS app.
Adding a customer to an Order
Adding a customer to an order allows for tracking of customer order history and loyalty points (if implemented). Customers are added to orders as a requirement for delivery, pickup, phone and online orders. However, all order types can have customers ...
Pizza Ordering
Pizza Products Pizza Products are a unique type of product in Rezku POS, specifically designed for the complexities of ordering pizza. Pizza Products are created in Back Office and, when available, introduce a unique order flow that is described in ...
Sequential Order Numbering (Global auto-numbering)
When enabled, all orders from all channels (online, in house, call in, delivery etc.) will be numbed sequentially. This helps the kitchen get a better sense of the sequence in which orders from multiple channels reached the kitchen. NOTE: Sequential ...
Bundle-Type Coupons (Package Deals)
You can set up coupons to be added to menus on the POS. This will create a coupon link in Rezku POS that walks the user through adding items required to apply a coupon. For instructions creating bundle type coupons see the article on creating coupons ...
CRM / Coupons / Loyalty Rewards
What is CRM? It is your customer relationship management database. It's simply where all your customer profiles and contact information are stored. Add a Customer to an Order On the POS, tap the customer button at the top of the order builder. Or you ...
Ordering With Variants
Variants Variants allow you to choose a version of the main product. The price of the product is based on the variant. Variants can also change the price of associated modifiers. This is especially applicable to conversational ordering with Pizzas, ...
Coursing
What is Coursing? Some restaurants serve meals in courses, e.g. Apps, Entree, Desert. The guests choose an item from each course before dining and the staff time the food for the guest so it arrives on time. Courses are set up in Back Office > ...
Delivery Managment
Delivery management in Rezku POS helps you effectively keep track of delivery orders and drivers. When creating a delivery order, select an order type with the input set to "Delivery". This is configured in Back Office > Settings > Order Settings > ...
Gift Card Management
Gift Cards How to Load, Check, and Redeem Gift Cards At the bottom of the Order Builder Tap the More Button. On the More Screen you'll see the Gift Card Section. Add/Reload Add/Reload is used to activate new cards or add additional funds to an ...
Splitting Orders and Payments
Splits Splits are used when: A party dines together and they want to pay separately A single guest has multiple payment types. For example, gift card and credit card Four Kinds of Splits and When To Use Them Split Order Split Order is found under the ...
Checkout and Payment Types
Checkout To Checkout a guest tap the Checkout button at the bottom of the order builder. The Checkout Screen On the Checkout screen you can choose to split an order or select the payment type. Checkout Payment Types These are all the ways your ...
Order Management on The Orders Screen
Viewing and Managing Orders To view and manage existing orders, tap the Orders Button in the top right of the New Orders screen. The Orders Screen In the Orders Screen you can: View and manage orders via different views Add or change tips Issue ...
The "More" Button
The Order Management "More" Button Under the More Button you'll find additional functions that can be used to manage an order. From the New Order Screen, at the bottom of the Order Builder, Tap the More Button. The "More Screen On the More Screen you ...
Product Modifiers and Submodifiers
NOTE: If you make a change to modifiers in the Back Office it will automatically update in 1 to 3 minutes to the POS, depending on your Internet connection. If want to see changes faster, go to the Rezku POS app Settings (gear icon) and tap the ...
How to Take an Order
The New Order Screen Getting Started Enter your PIN to unlock the system. The default screen after entering your PIN is the New Order Screen On the LEFT side of the New Order Screen is the Order Builder Order Builder -- Where you see the products and ...
Popular Articles
CRM / Coupons / Loyalty Rewards
What is CRM? It is your customer relationship management database. It's simply where all your customer profiles and contact information are stored. Add a Customer to an Order On the POS, tap the customer button at the top of the order builder. Or you ...
Restaurant Information
Restaurant Information Restaurant Information is where you enter basic profile information for your restaurant. This information is used in various places in the system and it is important that this is accurate. Information Fields Restaurant name -- ...
Customer Facing Display (CFD)
Customer Facing Display The CFD displays the guest’s order as it's being built, including products. modifiers, cost per item, subtotal, tax, and total. Additionally, when the screen is not in use by customers it displays a custom slide show "screen ...
How to use Floor Plan Designer (Floorplan)
Floor Plan Designer This tool allows you to create a bird's eye view of your restaurant. You can have multiple floor plans, allowing servers to manage orders by tapping on a table. TIP: Contact Rezku support to assist with building your floor plans. ...
Star SP-700 Impact Printer (Legacy)
The Star SP-700 is an impact printer previously sold by Rezku in the DHCP variation. This printer uses standard paper (not thermal) and a replaceable ribbon. Test Print Turn the printer off using the rocker switch Hold the FEED button Turn the ...