Checkout

To Checkout a guest tap the Checkout button at the bottom of the order builder.

The Checkout Screen

On the Checkout screen you can choose to split an order or select the payment type.

Checkout Payment Types

These are all the ways your customer can potentially pay for their order. Available payment types are configured in Back Office > Settings > Payment Settings

Credit Card (No Button) -- Most card readers are ready for card input as soon as you are on the checkout screen.

Cash -- Cash tendered is placed in the cash drawer or held by the server until settling at the end of their shift

Check -- Personal checks can be accepted and are counted as cash towards the drawer balance.

Gift Card -- Use the included gift card system

Key In Credit Card -- Manually key in credit card information if the card is not readable. Internet connection required.

CRM Charge -- Close orders to the customer's CRM account. Run the CRM Transactions report to determine charges.

House Account -- Close orders to a house account. Run the House Transactions report to determine charges.

3rd Party External Payment -- Close orders paid on an external payment system. Run the Transactions report to match with your external payment system.

Bar Tab -- When a bar tab is started, tap the Bar Tab button to use the pre-authorized card without running the card again.

Credit Card Transactions

Typically there is no button for Credit Card payments. For credit card transactions, the system is ready for payment as soon as you are on the checkout screen.

• Insert the guest's card into the chip reader.
  • Make sure the orientation is correct
• Leave the card inserted until the screen prompts you to remove the card.
• A successful transaction will say "Transaction Completed".
  • You may receive other messages such as:
    • Card Declined
    • Read Error
    • Offline Error
      • If your POS is offline, enable Offline Mode in POS settings.

NOTE: When tips are enabled, credit card transactions are not settled until the tip is entered.

Cash Transactions

Depending on the drawer type, cash is either kept in the attached cash drawer (register mode) or retained by the server until the end of their shift (server drawers).

• Tap the Cash button
• If an automatic drawer is connected, it will pop open
• Use the keypad to enter the amount tendered by the guest
  • Tap C to clear the amount if you make a mistake
• Place the cash into the drawer
• Provide the guest with their change if required

Enter the guest's cash on the keypad and tap "Cash" to submit the amount.

Provide the guest with the change indicated on the screen. Close the drawer and tap the "Cash" button to complete the transaction.

Check Transactions

Personal checks can be accepted on the POS. Checks count toward the cash drawer balance when settling at the end of the night.

• Tap the Check button
• Confirm the check amount to settle the order.
• Tap the "Pay With" button to complete the transaction

NOTE: Checks can not include tips.

Gift Card Transactions

Rezku POS comes with an integrated gift card system. Gift cards must be loaded in Gift Card management, under the More Button to be activated.

• Tap the Gift Card button
• Swipe the gift card on the card reader or enter the number from the card manually.
  • Tap Continue
  • The transaction will complete

NOTE: If gift card tips are enabled a tip will need to be entered to settle the order.

Key In Credit Card Transactions

If the card is damaged, not present or the card reader is unavailable you can select the Key In Credit Card option. NOTE: You must be online to use Key In Credit Card. Offline mode is not supported.

• Tap Key In Credit Card
• Enter the card information
• Tap Save
• A successful transaction will say "Transaction Completed"
  • You may receive other messages such as:
    • Card Declined

NOTE: When tips are enabled, credit card transactions are not settled until the tip is entered.

CRM Charge Transactions

When enabled, orders with customers added can be closed to CRM Charge. CRM Charge transactions are enabled in Settings > Payment Settings > Enable CRM Transactions. CRM transactions are reported in Back Office > Reporting > Reports > CRM Transactions.

• You must have a customer added to the order to see the CRM Charge payment type in checkout
• Tap the CRM Charge button
• Confirm the amount and the name to charge the order to.
• Tap the Charge button to complete the transaction.

NOTE: CRM transactions do not receive payment in the POS. The restaurant must contact the customer for payment at a later date.

House Account Transactions

House accounts can be set up to close orders on the POS. House accounts are added in Back Office > Settings > House Accounts. House account charges are reported in Back Office > Reporting > Reports > House Transactions

• Tap House Account
• Search for an existing house account
• Select the account name
• Confirm the account and the amount
• Tap the Charge button to complete the transaction.

NOTE: House Account transactions do not receive payment in the POS. The restaurant must contact the account owner for payment at a later date.

Search for the house account name. There is no option to "view all". The account name must be known.

Confirm the account and the name before charging.

External Payment Transactions

Rezku allows you to close orders that are paid on an external system. The name on the button will vary, based on the name the external transaction is configured with in Back Office > Settings > Payment Settings > External Payment Types. External payment types are reported in Back Office > Reporting > Reports > Transactions

• Tap External Payment button
• Confirm the payment and the amount
• Tap the "Use" button to complete the transaction

NOTE: External payments can have tips enabled. When enabled, tips must be entered for the transaction to settle.

NOTE: Rezku is not processing the payment and can not ensure the amounts match. You are responsible for making sure external payments along with any tips entered are actually received.

Bar Tab Transactions

Bar tabs allow you to pre-authorize the guest's card and store their payment information until they check out. The card is not required to be swiped again at checkout.

To start a bar tab:

• Automatically Start New Bar Tab may be enabled in POS settings.
  • When enabled, the system will prompt for the guest's card when the order is held.
• Bar Tabs can be started for any order by taping the More Button and selecting "Start Bar Tab"
• Insert or swipe the guest's card when prompted
• The system will automatically read the customer's name from the card
  • If it can not read the name it will prompt you to manually enter the name.

Automatically Start New Bar Tab can be enabled on a per-iPad basis in POS settings (Gear icon)

Any order can have a bar tab started by tapping the More Button at the bottom left of the New Order screen and tapping the Start Bar Tab Button.

The customer's card data is pre-authorized and stored before checkout and is not needed again.

To Check Out with a Bar Tab:

• On the checkout screen tap the Bar Tab button
• Confirm the name and the amount
• Tap the Charge Card button to complete the transaction.

NOTE: When tips are enabled, credit card transactions, including Bar Tabs, are not settled until the tip is entered.