Sequential Order Numbering (Global auto-numbering)
When enabled, all orders from all channels (online, in house, call in, delivery etc.) will be numbed sequentially. This helps the kitchen get a better sense of the sequence in which orders from multiple channels reached the kitchen.
NOTE: Sequential order numbering is a seperate feature from manually applied or auto-applied order numbers that are used as a label for the order.
Enabling Sequential Order Numbering
Sequential order numbering is enabled in back office > Settings > Order Settings > Ordering Options
How It Works
When enabled, all order numbers will be synchronously generated by the master register when an action is taken that can cause the Order to be sent to the kitchen (KDS or printers).
Qualifying actions:
- Checkout (or payment depending on setting)
- Tapping the "Send" button or "Send & Hold" (depending on setting)
- Using the Send by Course function
- Using the Re-send function, as this creates a new ticket/print event
- Future orders (timed send) receive a number in sequence, based on the time received by the kitchen.
When an order is sent, the POS will contact the master POS register over the local network to get a number for that order.
Example: Slave POS station retrieving order number from the Master.
Example: Sequential order numbers provided for two recent orders
Additional Information:
NOTE: For reliable results and speed of operation, sequential numbering requires a stable local network.
- The sequence of numbers is reset every day (default 4AM).
- The Sequence always starts at 1.
- Sequential numbers on tickets cannot be manually set or altered. It's 100% a function of the sequence in which the order was sent to the kitchen.
- Sequential numbers will print on all kitchen chits, itemized receipts and display on the KDS.
- Printed numbers match the "ticket number" on KDS.
- Sequential order number is available as a sort option for orders on the POS.
Example: Order sort showing "order number" as an option.
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