Order Exceptions
Order Exceptions helps you identify the reason why gross sales and gross transactions for a day are unlikely to perfectly match.
By default the dashboard shows today's order exceptions. Click the calendar to change the date.
Order Exception Types
Force Settled Orders -- Orders that were force settled on the POS due to some issue, typically a split that was not fully paid.
Late Finalized Transactions -- Credit card orders that were left unfinalized and settled on the day viewed.
Typically due to tips not being entered by servers.
Multi Day Orders -- Orders that were started one day and closed on a different day. Sales are reported for the day the order was entered, transactions report for the day the order was settled.
Offline Transactions -- Transactions performed in the Offline Mode. Credit card data is stored until the POS is back online. This can also cause late finalized transactions if it's the next day.
Open Orders -- Orders currently open on the POS.
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