Chowly Integration

Chowly allows integration with GrubHub, DoorDash, UberEats, Slice and many other 3rd party online ordering and delivery services.

With Chowly:

• You can eliminate the need for additional service-specific tablets
• You can manage all of your 3rd party menus from a single source
  • Your Rezku online menu gets pushed to Chowly, and distributed to all your services.

Chowly Setup

There is a monthly fee and a set up fee to get started with Chowly. Please contact Rezku Sales if you are interested.

Once the Chowly service is enabled, in back office, there is a button to push your menu to Chowly when you make updates.

Chowly is not enabled

Chowly is enabled

Chowly Payment Types

For more accurate reporting of sales and transactions made through Chowly, set up your Chowly payment information under Payment Settings.

• View the Sales by Source Report and the Subsource column for Chowly orders
• For each Subsource in the report, associate it with the relevant payment payment type configured on the POS.

• Default Payment Source -- Select a default external payment type to associate with Chowly orders that do not have a subsource definition under Payment Sources.
• Payment Sources-- Associate Chowly subsources with an external payment type configured on the POS (Settings > Payment Settings > External Payments.)
  • Add Payment Source -- Click here to add a preset for specifying a payment source.
  • Name -- Enter a Chowly subsource name from the sales by source report.
  • Source -- Select one of your external payment types to associate with the subsource.
  • Trash Can -- Click here to delete a preset.

Make sure to click the Save button to save your settings.

Example Scenario: When viewing reports, you want to make sure your DoorDash orders (through Chowly) are tied to the DoorDash external payment type. Viewing the Sales By Source Report, you see that DoorDash orders come into Chowly with a subsource named "Sauce" (the DoorDash payment back-end). For "Sauce" you select your external payment type called "DoorDash". This will make it a lot easier to read your reports. You can now compare transactions for "DoorDash" to your DoorDash statements to make sure you're getting paid correctly through DoorDash.

Chowly Surcharges

Sometimes you will see surcharges on Chowly transactions. This is because 3rd online ordering services will calculate the total and occasionally it does not match the correct charge, especially in the case of taxes. 

So, if you see unexpected surcharges on a Chowly transaction, this is not charged by Chowly or Rezku. It is a correction made by the 3rd party service's miscalculation of the cost. In these cases, the customer was under charged. To make up for this, the difference will be seen as a surcharge on the transaction.

Chowly JPG/JPEG/PNG Support 

To ensure product pictures display correctly across platforms, follow the image guidelines here. 

Setting 3rd Party Online Prices

Additionally, you may wish to set specific prices for your online ordering to cover additional costs.  For each product, you can specify an online price and a 3rd party price. If a 3rd party price is added, this is the price guests will be charged through services integrated through Chowly.

TIP: You can also request Chowly to add a default upcharge to orders in their system, so you don't have to do so manually for each product in Rezku.

Exclude Remitted Taxes

Some of the 3rd party online ordering services restaurants my use with Chowly do not pass taxes collected back down to the restaurant owner when pay-outs are made.

• This can cause some confusion when viewing reports, because the Tax Collected column in the Taxes report and the Daily report typically reflects the amount of tax owed by the restaurant.

If this is a concern, restaurant owners can check the box "Exclude remitted taxes".

• When enabled, 3rd party orders with the taxes paid will be treated by Rezku POS as untaxed products.
  • In the tax report, the Tax Collected column will only reflect the taxes collected by the Rezku platform (POS and online).
  • 3rd party orders with taxes remitted will come into the POS as Tax Exempt orders
  • The Untaxed column in both the Taxes report and the Daily Report will also include these orders.

Location of the Exclude Remitted Taxes setting:

Chowly Default Modifiers

As of 3/10/2026 Chowly supports Default Modifiers. Please refer to KB article https://support.rezku.com/portal/en/kb/articles/product-modifiers-and-submodifiers to lean more about Default Modifiers and how to set them up.

Default Modifier Example:
In the following modifier selection for Nachos on the staging Chowly restaurant, all the free modifiers are pre-selected and included in the Nachos by default. Extra Cheese and Extra Chicken modifiers are not pre-selected and must be specifically selected by the customer to be included.




Example of default modifiers removed from the product:

There is unfortunately one limitation. When a Modifier group requires at least 1 modifier to be selected, but includes default modifiers, this minimum value is set to 0 on publish. Thus, this means it would be possible for a customer to set no modifiers with this group if they de-selected all defaults. This is currently a shortcoming of Chowly.