Printer Configuration Settings

To configure printers, tap the Gear icon to open settings. Tap configure printers. Green (connected) indicates at least one printer is connected. To view the status of all printers tap the configure printers button.

Selecting printers

NOTE: Printer configuration settings are locked by default. Contact Rezku support to temporarily unlock printer configuration settings.

Printer Configuration Screen

Printer Status Indicators

Not Configured (no color) -- A printer has not been selected for this print queue

Disconnected (Red) -- The configured printer did not respond when Rezku tried to print

Idle (Green) -- The printer is assumed to be working but a print request has not been sent recently

Connecting (Yellow) -- The POS is attempting to connect to the selected printer

Connected (Green) -- You are currently connected to the printer

Print queue types

• Customer Receipt Printer -- The printer for customer receipts and credit card authorization slips. This printer also controls the opening of the physical cash drawer.

  • Receipt printers are configured per-iPad

  • Receipt printers can be shared by multiple iPads as long as "sharing" is accepted when prompted.

• Order Queues -- These queues print ordered products to the selected printers and are named for the station they will print to (Grill, Bar, etc.). These queues are configured in Back Office > Product Management > Print Queues.

  • Order printers can be set as global or local

    • Global -- All POS iPads obey the same printer rules

    • Local -- The printer assignment is set per-iPad for the queue

    • TIP: Order printers can also be disabled on a per-tablet basis under the "more" settings button on the printer configuration screen. This is useful for bars where the customer is telling the bartender what drink to make.

• Smart KDS Queues

  • These print queues are configured for use with the Rezku Smart KDS app.

Print Job List

• Tap a printer to see a list of all the print jobs sent to the printer from this iPad

• The status is also indicated:

  • Succeeded -- The job was printed

  • Queued -- The POS is waiting for the printer to return print confirmation

  • Failed -- The printer failed to return print confirmation to the POS

• Reprint a job by tapping the Reprint button to the right of the print job

• View a digital preview of the print job by tapping the Details button to the right of the print job

On-Screen Button Descriptions

• Choose Device -- Tap to see a list of available POS printers currently on the network you can assign to this print queue.

• Clear Device -- Tap to clear the currently assigned printer for this queue.

• Test Print -- Prints a test page to the printer from the app.

• Logs -- Send print logs to Rezku Support for troubleshooting

• Details -- View an on-screen version of what was printed

• Reprint -- Send the print job again

• More -- (see details below)

Printer "More Button" Options

TIP: the same screen appears for all printers, however only options available for the selected printer will be active. Unavailable functions will be greyed out.

More Button Options:

• Some functions are only available for Customer Receipt Printers

• Some functions are only available for Order Printers

• The text formatting options are only available for Epson U220 Impact Printers

General:

• Share Printer -- Allows multiple iPads to use the same printer

  • This setting is disabled by default for Customer Receipt Printers but can be enabled.

  • This setting is locked to enabled for Order Printers

• Master Spool -- This setting is only for Order Printers

  • Sends all print jobs to the master iPad before sending to the order printer.
  • For use when there are many iPads printing orders at the same time.

  • Can sometimes help with spotty networks

  • Can make printing troubleshooting difficult if the issue is due to poor network connectivity to one of the iPads.

• Enabled -- Per-tablet setting to choose if this print queue is used.

• Driver -- Switch between the Rezku TM-U220 custom driver or the stock Epson driver (Only applies to U220 Printers)

• Order Types --  Assign a printer for specific order types (ie. Online Orders)

Accessories:

(legacy device settings)

• Scale -- For use with a scale that connects to a printer (legacy device)

• Barcode Scanner -- For use with a barcode scanner that connects to a printer (legacy device)

Appearance: 

All settings on this screen only pertain to order printing.

• Text Size -- The default setting is Double Height enabled/Double Width disabled. These options can be toggled to make text output from order printers larger or smaller. Character limit with single width is 40 characters per line. Limit is 20 characters with double width enabled.
• Wrap Text -- When enabled, text longer than the width of the paper will wrap instead of abbreviate.

• Paginate -- Cut long orders into multiple tickets. Set the number of lines after which the ticket will cut. NOTE: This limit is not exact. The system keeps products and modifiers together to make the ticket easy to read.

• Character Set -- Toggle Simple Chinese character set for compatible order printers (Epson U-220)

• One Product Per Page -- Splits each item in an order to it's own paper (Also known as Dim-Sum printing)

• Label Printer -- For use with label printers and sticky paper. Each product in the order will print to its own label.

• Rotate 90º --Set preferred orientation for use with label printing